Accessibility

 

Accessibility FAQs

Personal Assistance Tickets

A Personal Assistance ticket is made available to customers requiring assistance in order to attend the event. If you require a PA ticket please purchase your own ticket first and then apply for your PA ticket by filling out the access request form.

Proof of eligibility is required to provide you with your PA ticket. The event organisers will adopt the Attitude Is Everything policy for proof of eligibility. The following forms of copied evidence make an individual ‘automatically eligible’:

• Front page of DLA / PIP letter
• Front page of Attendance Allowance letter
• Evidence that registered severely sight impaired (blind)
• Recognised Assistance Dog ID card
• Credibility’s Access Card showing you require a +1/+2 to accompany you.

 

Transport

The festival site is located in Old Deer Park. The address is Old Deer Park, Old Palace Ln, Richmond TW9 1PQ.

 

Blue Badge Car Parking

A Blue Badge car park will operate at the events. Spaces within the blue badge car park are limited, must be pre-booked, and will be allocated on a first come first served basis. To apply, please complete our access request form.
The Blue Badge car park is situated approximately 300 metres from the Accessible entrance along a flat hard surfaced path.

 

Accessible entrance

The General Admission entrance has a dedicated Access Lane 1.2m wide or greater.

 

Charging Points

Power points are available at the Welfare Tent.

 

Accessible Toilets

Accessible toilets are located at the Welfare Area.

 

Lowered Bars

Lowered counters will be available at each main event bar. Please note that some of our sponsored bars may not be able to provide lowered counters so where possible they will offer an alternative serving policy. Please ask our staff for help.

 

Bringing Food

Food cannot be brought into the festival. If you have specific dietary requirements please let us know by emailing us at [email protected] and we can provide you with an exemption letter so you are able to bring food onto site, enough for your own consumption only.

 

Medication Storage

If you need to store medicine, you can store it in the fridge in the Treatment centre, please go to the Welfare Tent where someone will be able to assist you.

 

Seating 

There are a variety of seating across the site however this is limited and is within picnic areas only. Personal chairs and stools are not permitted. If seating is compulsory to your enjoyment of the event due to medical circumstances, you may apply for access to our viewing platforms via the access request form.

 

Lights

Due to the nature of the event, there will be flashing lights and strobe effects on the main stage. Lasers may be used for some performances.

 

Quiet Space

This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent.

 

Hearing Impairment

Hearing loops will be available at the Box Office and the Welfare Tent.

For BSL requirements, please email [email protected] at least 6 weeks prior to the event.

 

Assistance Dogs

We welcome assistance dogs to the event, as long as they have been specifically trained to assist you, only use the toilet in a designated spending area and behave in a way that is appropriate around other customers. If you are planning to bring your assistance dog, we ask that you let us know contacting us via [email protected].

 

Hidden Disabilities

We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the event, our Access Manager will be the main point of contact and is based at the Welfare tent.

Alternatively, please contact us in advance on [email protected] if you have any questions.